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Frequently Asked Questions

  1. What type of vehicles do you work on?
  2. What Insurance do you work with?
  3. What type of paint do you use?
  4. When do I have to pay my deductible?
  5. What is the repair process?
  6. How long will it take to fix my car?
  7. What is your connection to Axcess Internet?

What type of vehicles do you work on?

We can work on almost any type of vehicle; however we have done work on, and continue to do work on the following:

  • All types of automobiles, all makes and models
  • All types of motorcycles, all makes and models
  • Commercial vehicles; including semi-trucks, tractor trailers, construction vehicles, vans and buses
  • Recreational vehicles; including motor homes, campers, trailers, golf carts, boats and other water sport vehicles.

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What Insurance do you work with?

We work with or are willing to work with all insurance companies; however we have worked with and continue to work with the following companies:

  • Allied Insurance
  • Allstate Indemnity
  • Allstate Insurance
  • Allstate Property & Casualty Insurance
  • American International Group (AIG)
  • Country Mutual Insurance
  • Farmers Insurance
  • Financial Indemnity
  • G. A. Robbins Insurance
  • Geico General Insurance
  • GMAC Insurance
  • Grange Insurance
  • Hartford Financial Service Group
  • Hartford Underwriters Group
  • Integon Indemnity Corporation
  • Liberty Mutual
  • Liberty Northwest
  • MetLife Insurance
  • Metropolitan Group Property and Casualty
  • Mid-Century Insurance
  • Mutual of Enumclaw Insurance
  • Nationwide Insurance
  • North Pacific Insurance
  • Pemco Insurance
  • Pemco Mutual Insurance
  • Progressive Insurance
  • Property & Casualty Company of Hartford
  • Safeco Insurance of America
  • Sentry/Dairyland Insurance
  • State Farm Mutual Automobile Insurance
  • Unigard Insurance
  • United Services Automobile Association (USAA)
  • USAA Casualty Insurance

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What type of paint do you use?

We are a PPG Automotive Refinish Shop; however if the job requires a specific type of paint (i.e. DuPont or other specialty paints) we use what is suggested by the manufacturer.  If the customer requests a specific type of paint we will use it, provided it meets the manufacturer's standards.

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When do I have to pay my deductible?

If you are required to pay a deductible, then you must pay it prior to taking possession of your vehicle upon completion of repairs.

Washington State Law prohibits us from waiving your deductible.

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What is the repair process?

The repair process can vary depending on whether or not it is an Insurance claim, private work or whether the vehicle is repairable or non-repairable; however below is standard list of actions that are performed on the majority of vehicles:

  • Prepare Estimate
  • Take Digital Photos
  • Vehicle Owner signs Repair Authorization(s)
  • Staff Schedules Repairs
  • Estimate and photos are sent to Insurance or private party (via fax, email or in person)
  • Staff Orders Parts
  • Staff Receives and inventories parts
  • Technicians disassembles vehicle
  • Technicians re-inspect vehicle for additional damage or other required repairs
  • Estimator writes Supplemental Estimate (if required)
  • Staff sends Supplemental Estimate to Insurance or private party (via fax or email)
  • Vehicle Owner approves Supplemental Estimate
  • Staff orders additional parts (if required)
  • Technicians remove glass
  • Technicians perform frame/unibody repair
  • Technicians perform structural and body repair
  • Technicians perform panel installation
  • Technicians perform glass replacement
  • Technicians/Mechanics perform mechanical repairs
  • Technicians re-apply corrosion protection to repair area
  • Painters prepare and prime repair area
  • Painters perform blocking and sanding
  • Painters perform masking and tape off vehicle
  • Painters perform chemical clean and tack vehicle in Paint Booth
  • Painters perform multi-step refinishing
  • Technicians perform reassembly of vehicle
  • A/C Technician verifies Air Conditioning (if required)
  • Senior Technician performs Air Bag / Sensor Testing / Reset
  • Senior Technician performs computer settings
  • Frame Technician performs wheel alignment/re-alignment repairs/testing
  • Master/Senior Technician Test Drives vehicle
  • Final QAE conducted by Master Technician
  • Staff notifies Insurance of completion
  • Staff notifies Vehicle Owner of completion
  • Owner reviews vehicle with Staff
  • Owner signs Verification of Repair Completion
  • Owner authorizes payment by Insurance
  • Written Warranty / Shop Guarantee provided to Owner/Claimant
  • Staff completes Final Estimate of Record
  • Staff sends Final Estimate of Record to Insurance/private party
  • Staff sends ACRC Written Warranty to owner by postal mail.

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How long will take to fix my car?

Repair time will differ depending on the type of repairs and refinishing, weather for drying time, parts availability and scheduling. Rule of thumb in our industry is for every 1 hour of repairs the vehicle will have 2 hours in our facility. The best way to figure out how long on average is to take the total hours to repair the vehicle and divide it by 4.  The total is how many days your vehicle will most likely be in our facility. (Ex. 33 hours divided by 4 equals 8.2 days so approximately 8 days.)

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What is your connection to Axcess?

Ron & DeAnn Hochhalter are not only the owners/ operators of ACRC, but are two of the principal owners of Axcess Internet Services, Inc.  Because of the ever increasing requirement for fast, reliable Internet services in the Auto-body Repair business it made sense for us to not have to rely on another company for our Internet access.  Because we are our own ISP, we are able to insure that our connection is rock solid 24/7.

If you would like to learn more about Axcess Internet and the services they offer, please visit the company's website here.

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Revised: 10/29/07


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